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North America Contact Center Market by Manufacturers, Countries, Type and Application, Forecast to 2022

Global Info Research
123 Pages
A contact center (also referred to as a customer interaction center or e-contact center) is a central point in an enterprise from which all customer contacts are managed. The contact center typically includes one or more online call centers but may include other types of customer contact as well, including e-mail newsletters, postal mail catalogs, Web site inquiries and chats, and the collection of information from customers during in-store purchasing. A contact center is generally part of an enterprise's overall customer relationship management (CRM).


Scope of the Report:
This report focuses on the Contact Center in North America market, especially in United States, Canada and Mexico. This report categorizes the market based on manufacturers, countries, type and application.

Market Segment by Manufacturers, this report covers
Teleperformance
Convergys (Stream)
Sykes Enterprises Inc.
Transcom
Atento
Arvato
West Corporation
Acticall (Sitel)
TeleTech Holdings Inc.
Comdata Group
Serco
Concentrix

Market Segment by Countries, covering
United States
Canada
Mexico

Market Segment by Type, covers
Type 1
Type 2

Market Segment by Applications, can be divided into
Telecommunication
Banking, Financial Services and Insurance (BFSI)
Government and Public Sector
Healthcare and Life Sciences
Retail and Consumer Goods
Others

There are 15 Chapters to deeply display the North America Contact Center market.

Chapter 1, to describe Contact Center Introduction, product type and application, market overview, market analysis by countries, market opportunities, market risk, market driving force;

Chapter 2, to analyze the manufacturers of Contact Center, with profile, main business, news, sales, price, revenue and market share in 2016 and 2017;

Chapter 3, to display the competitive situation among the top manufacturers, with profile, main business, news, sales, price, revenue and market share in 2016 and 2017;

Chapter 4, to show the North America market by countries, covering United States, Canada and Mexico, with sales, revenue and market share of Contact Center, for each country, from 2012 to 2017;

Chapter 5 and 6, to show the market by type and application, with sales, price, revenue, market share and growth rate by type, application, from 2012 to 2017;

Chapter 7, 8 and 9, to analyze the segment market in United States, Canada and Mexico, by manufacturers, type and application, with sales, price, revenue and market share by manufacturers, types and applications;

Chapter 10, Contact Center market forecast, by countries, type and application, with sales, price and revenue, from 2017 to 2022;

Chapter 11, to analyze the manufacturing cost, key raw materials and manufacturing process etc.

Chapter 12, to analyze the industrial chain, sourcing strategy and downstream end users (buyers);

Chapter 13, to describe sales channel, distributors, traders, dealers etc.

Chapter 14 and 15, to describe Contact Center Research Findings and Conclusion, Appendix, methodology and data source

Table of Contents
1 Market Overview
1.1 Contact Center Introduction
1.2 Market Analysis by Type
1.2.1 Type 1
1.2.2 Type 2
1.3 Market Analysis by Applications
1.3.1 Telecommunication
1.3.2 Banking, Financial Services and Insurance (BFSI)
1.3.3 Government and Public Sector
1.3.4 Healthcare and Life Sciences
1.3.5 Retail and Consumer Goods
1.3.6 Others
1.4 Market Analysis by Countries
1.4.1 United States Status and Prospect (2012-2022)
1.4.2 Mexico Status and Prospect (2012-2022)
1.4.3 Canada Status and Prospect (2012-2022)
1.5 Market Dynamics
1.5.1 Market Opportunities
1.5.2 Market Risk
1.5.3 Market Driving Force
2 Manufacturers Profiles
2.1 Teleperformance
2.1.1 Profile
2.1.2 Contact Center Type and Applications
2.1.2.1 Type 1
2.1.2.2 Type 2
2.1.3 Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.1.4 Business Overview
2.1.5 Teleperformance News
2.2 Convergys (Stream)
2.2.1 Profile
2.2.2 Contact Center Type and Applications
2.2.2.1 Type 1
2.2.2.2 Type 2
2.2.3 Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.2.4 Business Overview
2.2.5 Convergys (Stream) News
2.3 Sykes Enterprises Inc.
2.3.1 Profile
2.3.2 Contact Center Type and Applications
2.3.2.1 Type 1
2.3.2.2 Type 2
2.3.3 Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.3.4 Business Overview
2.3.5 Sykes Enterprises Inc. News
2.4 Transcom
2.4.1 Profile
2.4.2 Contact Center Type and Applications
2.4.2.1 Type 1
2.4.2.2 Type 2
2.4.3 Transcom Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.4.4 Business Overview
2.4.5 Transcom News
2.5 Atento
2.5.1 Profile
2.5.2 Contact Center Type and Applications
2.5.2.1 Type 1
2.5.2.2 Type 2
2.5.3 Atento Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.5.4 Business Overview
2.5.5 Atento News
2.6 Arvato
2.6.1 Profile
2.6.2 Contact Center Type and Applications
2.6.2.1 Type 1
2.6.2.2 Type 2
2.6.3 Arvato Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.6.4 Business Overview
2.6.5 Arvato News
2.7 West Corporation
2.7.1 Profile
2.7.2 Contact Center Type and Applications
2.7.2.1 Type 1
2.7.2.2 Type 2
2.7.3 West Corporation Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.7.4 Business Overview
2.7.5 West Corporation News
2.8 Acticall (Sitel)
2.8.1 Profile
2.8.2 Contact Center Type and Applications
2.8.2.1 Type 1
2.8.2.2 Type 2
2.8.3 Acticall (Sitel) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.8.4 Business Overview
2.8.5 Acticall (Sitel) News
2.9 TeleTech Holdings Inc.
2.9.1 Profile
2.9.2 Contact Center Type and Applications
2.9.2.1 Type 1
2.9.2.2 Type 2
2.9.3 TeleTech Holdings Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.9.4 Business Overview
2.9.5 TeleTech Holdings Inc. News
2.10 Comdata Group
2.10.1 Profile
2.10.2 Contact Center Type and Applications
2.10.2.1 Type 1
2.10.2.2 Type 2
2.10.3 Comdata Group Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.10.4 Business Overview
2.10.5 Comdata Group News
2.11 Serco
2.11.1 Profile
2.11.2 Contact Center Type and Applications
2.11.2.1 Type 1
2.11.2.2 Type 2
2.11.3 Serco Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.11.4 Business Overview
2.11.5 Serco News
2.12 Concentrix
2.12.1 Profile
2.12.2 Contact Center Type and Applications
2.12.2.1 Type 1
2.12.2.2 Type 2
2.12.3 Concentrix Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
2.12.4 Business Overview
2.12.5 Concentrix News
3 North America Contact Center Market Competition, by Manufacturer
3.1 North America Contact Center Sales and Market Share by Manufacturer (2016-2017)
3.2 North America Contact Center Revenue and Market Share by Manufacturer (2016-2017)
3.3 North America Contact Center Price by Manufacturers (2016-2017)
3.4 Market Concentration Rate
3.4.1 Top 3 Contact Center Manufacturer Market Share
3.4.2 Top 5 Contact Center Manufacturer Market Share
3.5 Market Competition Trend
4 North America Contact Center Market Analysis by Countries
4.1 North America Contact Center Sales Market Share by Countries
4.2 North America Contact Center Sales by Countries (2012-2017)
4.3 North America Contact Center Revenue (Value) by Countries (2012-2017)
5 North America Market Segmentation Contact Center by Type
5.1 North America Contact Center Sales, Revenue and Market Share by Type (2012-2017)
5.1.1 North America Contact Center Sales and Market Share by Type (2012-2017)
5.1.2 North America Contact Center Revenue and Market Share by Type (2012-2017)
5.2 Type 1 Sales Growth and Price
5.2.1 North America Type 1 Sales Growth (2012-2017)
5.2.2 North America Type 1 Price (2012-2017)
5.3 Type 2 Sales Growth and Price
5.3.1 North America Type 2 Sales Growth (2012-2017)
5.3.2 North America Type 2 Price (2012-2017)
6 North America Market Segmentation Contact Center by Application
6.1 North America Contact Center Sales Market Share by Application (2012-2017)
6.2 Telecommunication Sales Growth (2012-2017)
6.3 Banking, Financial Services and Insurance (BFSI) Sales Growth (2012-2017)
6.4 Government and Public Sector Sales Growth (2012-2017)
6.5 Healthcare and Life Sciences Sales Growth (2012-2017)
6.6 Retail and Consumer Goods Sales Growth (2012-2017)
6.7 Others Sales Growth (2012-2017)
7 United States Contact Center Sales, Revenue, by Type, Application and Manufacturers
7.1 United States Contact Center Revenue, Sales and Growth Rate (2012-2017)
7.2 United States Contact Center Sales and Market Share by Type
7.3 United States Contact Center Sales by Application (2012-2017)
7.4 United States Contact Center Sales, Revenue and Market Share by Manufacturer
7.4.1 United States Contact Center Sales and Market Share by Manufacturer
7.4.2 United States Contact Center Revenue and Market Share by Manufacturer
7.5 United States Contact Center Export and Import (2012-2017)
8 Canada Contact Center Sales, Revenue, by Type, Application and Manufacturers
8.1 Canada Contact Center Revenue, Sales and Growth Rate (2012-2017)
8.2 Canada Contact Center Sales and Market Share by Type
8.3 Canada Contact Center Sales by Application (2012-2017)
8.4 Canada Contact Center Sales, Revenue and Market Share by Manufacturer
8.4.1 Canada Contact Center Sales and Market Share by Manufacturer
8.4.2 Canada Contact Center Revenue and Market Share by Manufacturer
8.5 Canada Contact Center Export and Import (2012-2017)
9 Mexico Contact Center Sales, Revenue, by Type, Application and Manufacturers
9.1 Mexico Contact Center Revenue, Sales and Growth Rate (2012-2017)
9.2 Mexico Contact Center Sales and Market Share by Type
9.3 Mexico Contact Center Sales by Application (2012-2017)
9.4 Mexico Contact Center Sales, Revenue and Market Share by Manufacturer
9.4.1 Mexico Contact Center Sales and Market Share by Manufacturer
9.4.2 Mexico Contact Center Revenue and Market Share by Manufacturer
9.5 Mexico Contact Center Export and Import (2012-2017)
10 Contact Center Market Forecast (2017-2022)
10.1 North America Contact Center Sales, Revenue and Growth Rate (2017-2022)
10.2 Contact Center Market Forecast by Countries (2017-2022)
10.2.1 United States Contact Center Forecast (2017-2022)
10.2.2 Canada Contact Center Forecast (2017-2022)
10.2.3 Mexico Contact Center Forecast (2017-2022)
10.3 Contact Center Market Forecast by Type (2017-2022)
10.4 Contact Center Market Forecast by Application (2017-2022)
11 Contact Center Manufacturing Cost Analysis
11.1 Contact Center Key Raw Materials Analysis
11.1.1 Key Raw Materials
11.1.2 Price Trend of Key Raw Materials
11.1.3 Key Suppliers of Raw Materials
11.1.4 Market Concentration Rate of Raw Materials
11.2 Proportion of Manufacturing Cost Structure
11.2.1 Raw Materials
11.2.2 Labor Cost
11.2.3 Manufacturing Expenses
11.3 Manufacturing Process Analysis of Contact Center
12 Industrial Chain, Sourcing Strategy and Downstream Buyers
12.1 Contact Center Industrial Chain Analysis
12.2 Upstream Raw Materials Sourcing
12.3 Raw Materials Sources of Contact Center Major Manufacturers in 2016
12.4 Downstream Buyers
13 Sales Channel, Distributors, Traders and Dealers
13.1 Sales Channel
13.1.1 Direct Marketing
13.1.2 Indirect Marketing
13.1.3 Marketing Channel Future Trend
13.2 Distributors, Traders and Dealers
14 Research Findings and Conclusion
15 Appendix
15.1 Methodology
15.2 Analyst Introduction
15.3 Data Source


List of Tables and Figures

Figure Contact Center Picture
Table Product Specifications of Contact Center
Figure North America Sales Market Share of Contact Center by Types in 2016
Table Types of Contact Center
Figure Type 1 Picture
Table Major Manufacturers of Type 1
Figure Type 2 Picture
Table Major Manufacturers of Type 2
Table North America Contact Center Sales Market Share by Applications in 2016
Table Applications of Contact Center
Figure Telecommunication Picture
Figure Banking, Financial Services and Insurance (BFSI) Picture
Figure Government and Public Sector Picture
Figure Healthcare and Life Sciences Picture
Figure Retail and Consumer Goods Picture
Figure Others Picture
Figure United States Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Mexico Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Figure Canada Contact Center Revenue (Million USD) and Growth Rate (2012-2022)
Table Teleperformance Basic Information, Manufacturing Base and Competitors
Table Teleperformance Contact Center Type and Applications
Table Teleperformance Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Convergys (Stream) Basic Information, Manufacturing Base and Competitors
Table Convergys (Stream) Contact Center Type and Applications
Table Convergys (Stream) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Sykes Enterprises Inc. Basic Information, Manufacturing Base and Competitors
Table Sykes Enterprises Inc. Contact Center Type and Applications
Table Sykes Enterprises Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Transcom Basic Information, Manufacturing Base and Competitors
Table Transcom Contact Center Type and Applications
Table Transcom Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Atento Basic Information, Manufacturing Base and Competitors
Table Atento Contact Center Type and Applications
Table Atento Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Arvato Basic Information, Manufacturing Base and Competitors
Table Arvato Contact Center Type and Applications
Table Arvato Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table West Corporation Basic Information, Manufacturing Base and Competitors
Table West Corporation Contact Center Type and Applications
Table West Corporation Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Acticall (Sitel) Basic Information, Manufacturing Base and Competitors
Table Acticall (Sitel) Contact Center Type and Applications
Table Acticall (Sitel) Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table TeleTech Holdings Inc. Basic Information, Manufacturing Base and Competitors
Table TeleTech Holdings Inc. Contact Center Type and Applications
Table TeleTech Holdings Inc. Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Comdata Group Basic Information, Manufacturing Base and Competitors
Table Comdata Group Contact Center Type and Applications
Table Comdata Group Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Serco Basic Information, Manufacturing Base and Competitors
Table Serco Contact Center Type and Applications
Table Serco Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table Concentrix Basic Information, Manufacturing Base and Competitors
Table Concentrix Contact Center Type and Applications
Table Concentrix Contact Center Sales, Price, Revenue, Gross Margin and Market Share (2016-2017)
Table North America Contact Center Sales by Manufacturer (2016-2017)
Figure North America Contact Center Sales Market Share by Manufacturer in 2016
Figure North America Contact Center Sales Market Share by Manufacturer in 2017
Table North America Contact Center Revenue by Manufacturer (2016-2017)
Figure North America Contact Center Revenue Market Share by Manufacturer in 2016
Figure North America Contact Center Revenue Market Share by Manufacturer in 2017
Table North America Contact Center Price by Manufacturers (2016-2017)
Figure Top 3 Contact Center Manufacturer Market Share in 2016
Figure Top 3 Contact Center Manufacturer Market Share in 2017
Figure Top 5 Contact Center Manufacturer Market Share in 2016
Figure Top 5 Contact Center Manufacturer Market Share in 2017
Figure North America Contact Center Sales and Growth (2012-2017)
Table North America Contact Center Sales by Countries (2012-2017)
Table North America Contact Center Sales Market Share by Countries (2012-2017)
Figure North America 2012 Contact Center Sales Market Share by Countries
Figure North America 2016 Contact Center Sales Market Share by Countries
Figure North America Contact Center Revenue and Growth (2012-2017)
Table North America Contact Center Revenue by Countries (2012-2017)
Table North America Contact Center Revenue Market Share by Countries (2012-2017)
Table North America 2012 Contact Center Revenue Market Share by Countries
Table North America 2016 Contact Center Revenue Market Share by Countries
Table North America Contact Center Sales by Type (2012-2017)
Table North America Contact Center Sales Share by Type (2012-2017)
Table North America Contact Center Revenue by Type (2012-2017)
Table North America Contact Center Revenue Share by Type (2012-2017)
Figure North America Type 1 Sales Growth (2012-2017)
Figure North America Type 1 Price (2012-2017)
Figure North America Type 2 Sales Growth (2012-2017)
Figure North America Type 2 Price (2012-2017)
Table North America Contact Center Sales by Application (2012-2017)
Table North America Contact Center Sales Share by Application (2012-2017)
Figure North America Telecommunication Sales Growth (2012-2017)
Figure North America Banking, Financial Services and Insurance (BFSI) Sales Growth (2012-2017)
Figure North America Government and Public Sector Sales Growth (2012-2017)
Figure North America Healthcare and Life Sciences Sales Growth (2012-2017)
Figure North America Retail and Consumer Goods Sales Growth (2012-2017)
Figure North America Others Sales Growth (2012-2017)
Figure United States Contact Center Revenue and Growth (2012-2017)
Figure United States Contact Center Sales and Growth (2012-2017)
Table United States Contact Center Sales by Type (2012-2017)
Table United States Contact Center Sales Market Share by Type (2012-2017)
Table United States Contact Center Sales by Application (2012-2017)
Table United States Contact Center Sales Market Share by Application (2012-2017)
Table United States Contact Center Sales by Manufacturer (2016-2017)
Figure United States Contact Center Sales Market Share by Manufacturer in 2016
Figure United States Contact Center Sales Market Share by Manufacturer in 2017
Table United States Contact Center Revenue by Manufacturer (2016-2017)
Figure United States Contact Center Revenue Market Share by Manufacturer in 2016
Figure United States Contact Center Revenue Market Share by Manufacturer in 2017
Table United States Contact Center Export and Import (2012-2017)
Figure Canada Contact Center Revenue and Growth (2012-2017)
Figure Canada Contact Center Sales and Growth (2012-2017)
Table Canada Contact Center Sales by Type (2012-2017)
Table Canada Contact Center Sales Market Share by Type (2012-2017)
Table Canada Contact Center Sales by Application (2012-2017)
Table Canada Contact Center Sales Market Share by Application (2012-2017)
Table Canada Contact Center Sales by Manufacturer (2016-2017)
Figure Canada Contact Center Sales Market Share by Manufacturer in 2016
Figure Canada Contact Center Sales Market Share by Manufacturer in 2017
Table Canada Contact Center Revenue by Manufacturer (2016-2017)
Figure Canada Contact Center Revenue Market Share by Manufacturer in 2016
Figure Canada Contact Center Revenue Market Share by Manufacturer in 2017
Table Canada Contact Center Export and Import (2012-2017)
Figure Mexico Contact Center Revenue and Growth (2012-2017)
Figure Mexico Contact Center Sales and Growth (2012-2017)
Table Mexico Contact Center Sales by Type (2012-2017)
Table Mexico Contact Center Sales Market Share by Type (2012-2017)
Table Mexico Contact Center Sales by Application (2012-2017)
Table Mexico Contact Center Sales Market Share by Application (2012-2017)
Table Mexico Contact Center Sales by Manufacturer (2016-2017)
Figure Mexico Contact Center Sales Market Share by Manufacturer in 2016
Figure Mexico Contact Center Sales Market Share by Manufacturer in 2017
Table Mexico Contact Center Revenue by Manufacturer (2016-2017)
Figure Mexico Contact Center Revenue Market Share by Manufacturer in 2016
Figure Mexico Contact Center Revenue Market Share by Manufacturer in 2017
Table Mexico Contact Center Export and Import (2012-2017)
Figure North America Contact Center Sales, Revenue and Growth Rate (2017-2022)
Table North America Contact Center Sales Forecast by Countries (2017-2022)
Table North America Contact Center Market Share Forecast by Countries (2017-2022)
Figure United States Contact Center Sales Forecast (2017-2022)
Figure Canada Contact Center Sales Forecast (2017-2022)
Figure Mexico Contact Center Sales Forecast (2017-2022)
Table North America Contact Center Sales Forecast by Type (2017-2022)
Table North America Contact Center Market Share Forecast by Type (2017-2022)
Table North America Contact Center Sales Forecast by Application (2017-2022)
Table North America Contact Center Market Share Forecast by Application (2017-2022)
Table Sales Base and Market Concentration Rate of Raw Material
Figure Price Trend of Key Raw Materials
Table Key Suppliers of Raw Materials
Figure Manufacturing Cost Structure of Contact Center
Figure Manufacturing Process Analysis of Contact Center
Figure Contact Center Industrial Chain Analysis
Table Raw Materials Sources of Contact Center Major Manufacturers in 2016
Table Major Buyers of Contact Center
Table Distributors/Traders/ Dealers List

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